Office Policies

Our Mission

The sole purpose of our office is to increase the quality of our patients’ lives through orthodontic treatment. Be it an unaesthetic appearance of your teeth, difficulty with chewing, certain speech pathologies or aiding the family dentist in comprehensive treatment of your teeth, we approach the correction of problems using the best available evidence and equipment, skilled staff and impeccable customer service.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Petoskey Location
Monday, Tuesday, Thursday: 8:00 a.m. – 4:30 p.m.
Friday: 8:00 a.m. – 4:30 p.m. Administrative Staff only, no patient appointments.

Grayling Location
Wednesday: 8:00 a.m. – 4:30 p.m.
select Tuesdays  8:00 a.m. – 4:30 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel or reschedule your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.